Custom CRM Development


Custom CRM Development

Implementing a CRM : What you need to know?

Customer Relationship Management (CRM) systems is not any other software but it has the potential to become a 'way-of-life' in your organization. Some organization believe that implementing CRM itself can bring in more sales and streamline services right away.

Having a well developed and well-implemented CRM is necessary for ultimate success, its the use of the CRM application that determines if the business as whole will benefit or not. Many organizations with best of their intentions may like to go ahead and develop and implement all the required features of CRM in the first attempt and expect all of its staff to start using it. Such high expectations may not be always balanced with the realistic time-frames and on the ground resistance the company may face for removing the older process and implementing a totally new system in place.

Important aspects of CRM Development and Implementation:

There are certain keys to success when it comes to implementing a high-performing CRM system. Based on our experience of developing hundreds of custom CRM systems we feel following aspects or questions are immensely critical to address...

  • Well defined goal - Why do you want to achieve by implementing a CRM?
  • What are the current problems or pain area in the process?
  • What are different options available to achieve your goal of having a CRM system and is there a shortest and most reliable path to the desired solution?
  • What kind of infrastrucutre would you need to implement the CRM?
  • Does the business analyst or the CRM Development company understand the business domain and is eligible for developing a required CRM solution?
  • Can the development and implementation be done in phase-wise or iterative manner, so all the involved stake holders understand and resolve problems specific to business and its users.
  • Out of all the modules you may need as part of CRM, What will be the best module(s) to start with?
  • What can be done to ensure a high user adoption of the new system?
  • Is the development process agile enough which can keep correcting its path in order to reach the ultimate defined goal?

At RB Web we try to ensure that our CRM Solutions exactly does what they are meant to do. Not only we develop the CRM system but we get into a mode of 'understanding' and 'solution providing' mode so we together can address those immensely important aspects of CRM development and implementation and make it a great success.

We have successfully developed and implemented number of CRM systems in various business verticals like in Education, Healthcare, Manufcaturing, Retail, Real Estate, Automobile, Wellness and so many more. Just get in touch and we can setup a great first meeting to understand your needs.

Why Choose RB Web

We understand and appreciate your intellectual property rights.We follow certain strict norms like:

1. Non-Disclosure Agreement.
2. Restricted rights on our Network.
3. Any other specific legal contractual agreement as per your needs.

If you are unsatisfied with our deliverable then we also have a money back policy in place. Besides, we also have 'pay-as-you-go' model in place, which ensures you go on paying module-by-module. This approach has dual benefit that you can pay the amount in installments and at the same time you can confirm and verify the quality of each delivery and then move on.
Even after our thorough testing and after your review and sign-off in case any bugs or issues identified then our team will fix those problems free of cost for 1 year from the date of delivery.
Our Money Back Policy, Free Bug Fix Policy speak themselves and vouch for our quality deliverable. We guarantee that every program we write is as per the current best practices of global IT industry.
We are your extended team and thus we would like you to know every stage of project development. We use certain online project tracking tools, which will be shared with you over Internet and you can track the progress of the assignment as real-time.
Our development process and Agile approach is set to ensure that our client is always updated with the current state of the project. Therefore the probability to deliver up to your expectations is high, and there is very less possibility that you will get some unwanted surprises at the time of software delivery.


  • Team at RB Web is very hard-working and honest. I have been working with this team for last 2 years and my engagement has only grown with them since then. Keep up the good work.

    Andor V
    Voxilo, Netherlands.
  • CrowdRecruiting has been my flagship project and I had tried a few development companies earlier and had burnt my fingers, it was only when I interacted with RB Web Services, I realized that Integrity, Intelligence, Dedication and Quality of Delivery are not only way of life in RB Web but its in there DNA. Thank you for all the good work and continuous support you guys provide...

    Mike Achilles,
    Founder, CrowdRecruiting
  • RB Web's result oriented approach and timely delivery helped finish our company website in less than a week. The team's proactive help was of immense benefit. I am happy to associate with RB Web as they seem to value the relationship than the commercials.

    Raja Narasimhan
    Director Dramatic Desserts Confectioneries Pvt. Ltd.
  • As a customer when we give projects to vendors we would love to have vendors who are: Competent, On Time, Most importantly-responsive. With RB Webservices one could not have asked for better responsiveness. If an email was sent to them with something we normally received a response in 60 minutes with an appropriate answer. Such a response time really helps faster development. Must say it was a delight to work with RB Web Service

    Ravi Gurbaxani,
    Founder & Big Data Architect at Techno-crafty Solutions LLP
  • RB Web Services is extremely easy to work with and is very professional. It has been a pleasure working with the team and they really ensured that RB Web Services work as your company's extended team.

    Rishi Kar,
    Founder/CEO, Learning Outcomes.
  • RB Web Services was one of the key driving influences in the development of my enterprise CRM. They have excellent communication skills with a very professional and methodical approach to team management and project development. Their drive, enthusiasm, passion and commitment to the project was second to none and ensured that everything they delivered was to the highest possible standard. It was a pleasure working with RB Web

    Russell King,
  • The team at RB Web Services has done a great job of making sense out of a hazy concept and created an awesome, praise worthy web portal out of it.. With their positive approach the team has always been open to discussion. Their vast experience helps them put practical perspective to ideas. Always accommodating for changes and suggesting cool workarounds, The team has been very patient and professional with their services. Kudos to the extremely talented team that developed many complex features and functionality that put my project well ahead of its competition. Happy with the project I definitely recommend RB Web Services for all your Web development needs.

    Varun Bhartiya,
    ProtoTech Solutions & Services

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